Frequently Asked Questions

We accept all major credit cards, PayPal, Apple Pay and Google Pay.

Can I cancel my order or change my address?
We understand that your mind about an item may change. If you would like to cancel your order, please visit our contact page or email info@magnicraft.co. Should you need to change your shipping address, please contact us immediately. We will do our best to update the address during the order process. Once the item has been dispatched, we cannot change the shipping address or cancel the order.

I ordered multiple items. Why did I only receive one?
For logistical reasons, items in an order are sometimes sent in separate packages to speed up delivery. One item may arrive earlier than the others. Please be patient if you do not receive all items at the same time - they are on their way to you!

Where is my order / How can I track my order?
After your order has been processed and shipped, you should receive an email with tracking information. If you have not received this email, please contact us with your order number so we can verify and provide tracking for you.

Money Back Guarantee
Our money back guarantee applies to all of our products within 30 days of purchase. To receive a refund, you must first request a return through our contact page. For more information about our refund policy, please visit our Money Back Guarantee page.

How long does shipping usually take?
The estimated delivery time for our products is approximately 7-12 business days. Our main shipping providers are FedEx, DHL and Yunexpress, all insured.
Due to high demand, your order may take up to 48-72 hours to process and delivery times may vary. We strive to process your order within 24 hours.
You will be notified by email once your order is confirmed and shipped with tracking information.

Where do you ship to?
We ship to the United States, Canada, South America, Europe, Oceania and Asia. For the best delivery service, we recommend that you include your phone number when ordering, as we may need to contact you if there is a problem with the delivery of your package. Shipping is available for both domestic and international orders and is insured.

Where do you ship from?
We have warehouses in the USA and Asia. If the item is not in stock in our US warehouse, it will be shipped directly from our Asian warehouse.